Check out these FAQs to see what The Collision Center Coastal can do for you and your vehicle! Don’t see your question answered? Call us at (781) 291-3071 and we will be happy to help!
Do you need an estimate?
We are happy to provide free estimates to any customer looking to get one. You do not need an estimate however, unless you are going through insurance. In that case, we can help you set up your claim and get an appraiser to come out to look at your vehicle. Keep in mind that this initial estimate is a visual only estimate and may not be accurate as it does not account for any hidden damage to your vehicle.
What is a deductible?
A deductible is a pre-set amount on your auto insurance policy (usually between $100 to $500) that you are responsible for paying before insurance coverage. You should check your insurance policy to clarify this amount since if you have a vanishing deductible, it decreases every year you don’t have an accident.
What is a preferred list shop?
A preferred shop is one that has entered in to an agreement with an insurer to be on their preferred list in exchange for meeting the insurers benchmarks that may include labor rate concessions, alternative parts usage, and repair methodology benchmarks.
What are OEM Parts?
Original Equipment Manufacturer (OEM) Parts are replacement components produced by the original manufacturer of your vehicle.
What are Aftermarket Parts?
Aftermarket parts are made by a 3rd party company that is not the original manufacturer. They are usually less expensive than OEM parts but do not have as accurate a fit.
What are LKQ Parts?
Like Kind in Quality (LKQ) are undamaged parts taken from a car that was in a wreck and unable to be repaired.
What is a Supplement?
A supplement is an additional cost (labor, procedure, parts etc.) due to damage or a price increase not included in the first estimate.
What is a Betterment?
A betterment is when your insurance charges you for a portion of the repairs or parts based on the premise that it is a wearable item example a tire that is 50% worn is being replaced and the insurer feel they only owe a % of the cost to replace that tire.
What is a Total Loss?
A total loss means the cost of repairs will exceed the current value of the vehicle.
What is an appearance allowance?
An appearance allowance is when a customer is compensated a portion of the total cost of a part that has minor damage with an agreement not to have that part replaced.
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